Returns & Refunds
Due to the collectible nature of trading cards, all sales are final unless the wrong item was sent or the product was significantly misrepresented. If there is an issue with your order, please contact us as soon as possible with your order number and photos of the item received.
Terms of Service
Welcome to Shmonks. By accessing our website, purchasing products, selling cards, or using our services, you agree to the following Terms of Service.
1. General Use
Shmonks provides a platform for buying, selling, and browsing trading cards, collectibles, and related products. By using this website, you agree to use it only for lawful purposes and in a way that does not harm the website, business, or other users.
2. Product Information
We make every effort to describe products accurately, including card names, sets, conditions, photos, and other details. However, trading card conditions can be subjective, and minor differences may exist between photos, descriptions, and the item received.
Raw cards are not guaranteed to receive any specific grade from a professional grading company.
3. Purchases
All purchases made through our website are subject to availability and confirmation. We reserve the right to cancel or refuse any order for reasons including pricing errors, inventory issues, suspected fraud, or other concerns.
Prices may change at any time without notice.
4. Payments
Payment must be completed at checkout using the available payment methods on our website. Orders will not be processed until payment has been received and confirmed.
5. Shipping
Orders are packaged carefully and shipped to the address provided at checkout. Shmonks is not responsible for delays caused by shipping carriers, incorrect addresses, weather, or other issues outside of our control.
Tracking information will be provided when available.
6. Returns and Refunds
Due to the collectible nature of trading cards, all sales are final unless the wrong item was sent or the item was significantly misrepresented.
To request help with an order issue, customers must contact us with their order number and clear photos of the item received.
7. Selling Cards to Shmonks
Any offers made for cards are based on condition, current market value, demand, recent sales, and authenticity review. Offers are not final until the cards have been inspected.
Shmonks reserves the right to refuse any card that appears counterfeit, altered, damaged, stolen, or otherwise unsuitable for purchase.
8. Authenticity
Shmonks does not knowingly buy or sell counterfeit, altered, or tampered cards. However, customers are responsible for reviewing listings, photos, and descriptions before purchasing.
9. Limitation of Liability
Shmonks is not responsible for indirect, incidental, or consequential damages related to the use of our website, products, or services. Our liability is limited to the amount paid for the product or service involved in the claim.
10. Website Content
All logos, branding, images, text, and website content owned by Shmonks may not be copied, reused, or redistributed without permission.
11. Changes to These Terms
Shmonks may update these Terms of Service at any time. Changes will be posted on this page, and continued use of the website means you accept the updated terms.
12. Contact
For questions about these Terms of Service, orders, buying, or selling, please contact us through the contact form on our website.
Privacy Policy
Shmonks respects your privacy and is committed to protecting the personal information you share with us through our website.
1. Information We Collect
When you use our website, place an order, submit a contact form, or sell cards to us, we may collect information such as your name, email address, phone number, shipping address, billing address, payment details, order information, and messages you send to us.
2. How We Use Your Information
We use your information to process orders, ship products, respond to questions, review card-selling submissions, prevent fraud, improve our website, and provide customer support.
3. Payments
Payment information may be processed through secure third-party payment providers. Shmonks does not store full credit card numbers or sensitive payment details unless allowed through the payment processor’s secure system.
4. Shipping
We may share necessary shipping information with carriers or fulfillment providers so your order can be delivered.
5. Cookies and Website Data
Our website may use cookies or similar tools to improve website performance, remember preferences, analyze traffic, and support checkout features. You can adjust cookie settings through your browser.
6. Marketing Communications
If you sign up for updates, promotions, or newsletters, we may use your email to send Shmonks-related messages. You may unsubscribe at any time.
7. Information Sharing
We do not sell your personal information. We may share information only when needed to operate the business, process payments, ship orders, comply with the law, prevent fraud, or protect our rights.
8. Data Security
We take reasonable steps to protect your personal information. However, no website or online service can guarantee complete security.
9. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Your Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us through our website.
11. Third-Party Links
Our website may include links to third-party websites or services. Shmonks is not responsible for the privacy practices or content of those third parties.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
13. Contact
For questions about this Privacy Policy, please contact us through the contact form on our website.